شش خواسته یک کتابدار خدمات عمومی

Authors

فسیمایر, کتی

مرادمند, علی

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سنجش سطح کیفیت خدمات کتابخانه‌های عمومی با تلفیق تکنیک‌های سروکوال و شش سیگما (مطالعۀ موردی: کتابخانۀ عمومی جزیرۀ کیش)

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